Matt Campbell

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Instant Messaging (IM) systems have historically leveraged XML as a messaging protocol. The power and flexibility of XML allow IM systems to clearly identify the content and meaning of messages moving through the system. Enterprises are beginning to explore the potential of IM systems as a means of dramatically improving productivity. IM systems will utilize XML not only as a messaging protocol to allow person-to-person communication, but as a means of allowing applications to interact with humans or other applications. In spite of the powerful capabilities that IM systems provide, the technology has not been rapidly accepted by businesses as an enterprise tool. The technology itself has gained the reputation of being non-productive for an enterprise - even counter-productive. IM technology is overwhelmingly used today by individuals for personal use - the IM communi... (more)